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General terms & conditions

PRIVACY POLICY

Personal information

Aromatique International respects your privacy. In general, you can visit Aromatique International without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your full name, home address, e-mail address and phone number. It is our intent to let you know before we collect personal information from you.

If you choose to give us personal information that we may need to correspond with you or process an order, it is our intent to let you know how we will use this information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

Information collected by Aromatique International is used internally by authorized Aromatique International employees for three main purposes. First, we collect information to determine how to improve our site by seeing which areas, features and products are most popular. Second, we collect information in order to personalize the site for our customers. For example, in the future, we may recommend products or features you may like based on what you have liked in the past. Lastly, we keep track of the domains from which people visit us. We analyze this data for trends and statistics, and then we discard it. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties.

Cookies

There are various technologies, including one called "cookies", which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Aromatique International pages use cookies or other technologies so that we can better serve you when you return to our site. For example, we use these cookie files to track your clicks as you go through the Aromatique International Web site, to keep track of items you put into your shopping cart, to tell us whether you have visited Aromatique International previously, and to help us determine whether you came to Aromatique International from a particular Internet link or banner advertisement. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Security

The Aromatique International website is hosted on a secure server and uses SSL secure server software. All personal information is encrypted so no-one can read it while it is being transferred. All information is stored on secure servers behind a firewall designed to deny unauthorized access.

Changes to this document

Changes to this document may be made time to time without warning. Aromatique International may or may not notify you of changes in this policy. Any changes made will be posted here.

Return Policy

We will refund or credit the purchase price and any taxes you paid. Shipping charges are non refundable. Items should be returned within 30 days and received back in original condition for a full refund. To receive a refund, the original invoice should accompany your return. Please follow the steps below to complete your return:

  • - Circle the item you wish to return.
  • - Provide a telephone number in case we have questions.
  • - Pack your return securely.
  • - Please return the package to: 
    Euro Mail 
    Attn. Aromatique International 
    Waddinxveen 
    The Netherlands

If you have questions or comments, please call us at +1 (501) 588-2265, a customer service representative will be pleased to help you.

Exchanges

If your order is incorrect, please call us at +1 (501) 588-2265. We will be glad to help you with the return or exchange. For orders that are incomplete or damaged, we will replace the item with no additional shipping charges.